Hi,
I'm very grateful for the efforts on this post. I made a paypal payment at the end of July 2010 as I discovered the studio-desk company via eBay. Having purchased a lot from eBay in the past and with Andy Browne having positive reviews, I made a purchase.
However something went wrong with PayPal and Andy sent a refund via PayPal for the £240 I had paid, and then requested I make a payment via BACS and he'll give me a £20 discount for the trouble. So hence I sent £220 via BACS. A huge regret.
Then I was sent though this cycle of events where Andy blamed Home Delivery Network for 1. Sending back my desk to him without delivery and then 2. When he resent it he thought they may have lost or damaged it. After further failed attempts for delivery, I contact Andy for a refund in January 2011, and he said he was not in a position to do that, but said I could have any desk I wanted on his website at no extra charge. Due to moving house and other severe issues I was unable to take him up on his good will offer immediately, however since then, any attempt to contact him has failed.
I'd be grateful if anyone has contact details of any further advice and support on what I can do. I feel like such an idiot, but have found comofrt that I was not alone.
Thank you,
Sunny
Post edited by owner 16/11/2011 16:52:18